All Systems Operational

About This Site

Welcome to Neon Fundraise's status page. This is a centralized place to receive updates on our platform along with the status of our third-party connections.

Uptime over the past 90 days. View historical uptime.
Fundraising Operational
90 days ago
100.0 % uptime
Today
Donations Operational
90 days ago
100.0 % uptime
Today
Registrations Operational
90 days ago
100.0 % uptime
Today
Recurring Plans Processing Operational
Emails (SMTP) ? Operational
Emails (API v3) ? Operational
Payments Operational
90 days ago
100.0 % uptime
Today
Rallybound Payment Service Operational
90 days ago
100.0 % uptime
Today
Neon Pay Operational
1stPay Operational
Authorize.Net status.authorize.net Operational
Azul Operational
Credomatic Operational
iATS Operational
Moneris moneris.com/en/ServiceStatus Operational
PayPal paypal-notify.com Operational
PayPal Payflow paypal-notify.com Operational
PayPal Payments Pro paypal-notify.com Operational
Stripe Operational
USAePay status.usaepay.com Operational
Vantiv / Litle Operational
WePay Operational
Administration Operational
90 days ago
99.89 % uptime
Today
Management interfaces Operational
90 days ago
99.89 % uptime
Today
Site Builder Operational
Reporting Operational
Automation Operational
Integrations Operational
Sprocket API Operational
Endurance Challenges Strava Integration Operational
ClearView Operational
Salesforce Operational
Neon CRM Operational
Amply Operational
Facebook ? Operational
Systems Operational
DNS status.aws.amazon.com ? Operational
CDN status.aws.amazon.com ? Operational
Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Product Release Nov 5, 2025 21:00 - Nov 6, 2025 03:00 PST

Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Aug 28, 2025 - 13:16 PDT

Scheduled Product Release Nov 19, 2025 21:00 - Nov 20, 2025 03:00 PST

Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Aug 28, 2025 - 13:17 PDT

Scheduled Product Release Dec 3, 2025 21:00 - Dec 4, 2025 03:00 PST

Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Aug 28, 2025 - 13:17 PDT

Scheduled Product Release Dec 17, 2025 21:00 - Dec 18, 2025 03:00 PST

Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Aug 28, 2025 - 13:18 PDT
Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Scheduled Product Release
Completed - The scheduled maintenance has been completed.
Oct 22, 22:50 PDT
Verifying - Verification is currently underway for the maintenance items.
Oct 22, 22:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:32 PDT
Scheduled - Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Aug 28, 13:15 PDT
Oct 21, 2025

No incidents reported.

Oct 20, 2025
Hosting provider (AWS) experiencing degradation of services
Resolved - AWS has confirmed that their fix is working as expected. At this point, we have concluded our investigation and have not found any additional services affected within Neon Fundraise. Please reach out to support with any additional questions or concerns.

AWS Statuspage: https://health.aws.amazon.com/health/status
Oct 20, 14:17 PDT
Update - AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now. At this point we have not discovered any affected services, but we are continuing to investigate to determine any impact.

Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
Oct 20, 09:56 PDT
Monitoring - AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now, but we are continuing to investigate to determine any impact.

Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
Oct 20, 06:58 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

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